Our answers to your most frequently asked questions

Usitoo is a co-operative for sharing low usage items (less than 10 times/year) via an online catalogue. The goal is to return to an economy of functionality by prioritizing use over possession and therefore adopting a more sustainable and environmentally friendly consumption model.

Our team in charge of preparing and receiving orders will apply a strict protocol:

each item will be cleaned and disinfected before leaving our warehouse and also on its return.

It is the same in case of repair or maintenance of an object.

the use of masks, gloves and hydro-alcoholic gel will be the norm

If you have any questions about this subject, please do not hesitate to contact us at +32 470 32 45 13 or by e-mail.

Yes, you can always come to our warehouse in Anderlecht under certain conditions:

Exclusively by appointment (0470 32 45 13 or support@usitoo.be).

We thank you for applying the barrier gestures (physical distance of 1m50 and wearing a mask).

Your visit will take place exclusively outside.

We thank you for your understanding.

We converted them into euros according to the following rule: 1 point = 1 euro. The credit on your account will allow you to rent objects according to your wishes and according to the prices expressed in euros. And, of course, with no time limit.

We wanted to simplify our price offer. Our different tariff formulas have been removed. No matter how often you rent our objects, you will pay the same price. This price is now directly expressed in euros. Simpler and more transparent, isn’t it?

Of course!

At Usitoo, we take care to offer the most advantageous rental prices possible, and this in a transparent way. Why is that? Because our goal is above all environmental (allowing everyone to have an easy and practical alternative to the purchase of little-used objects) and social (creating local employment).

Cost-truth

Since the items in the Usitoo catalog are bought back from citizens for free rentals, we do not have the cost of their purchase to amortize. Therefore, this cost is only related to the salary of the people who prepare, maintain, maintain the objects. With a few exceptions that require more maintenance (such as sharpening sharp tools), all rentals cost us the same: it is the time it takes to take an object out of stock and prepare it for shipment, and, on return, to check it, clean it (alas, we would like it to come back more often as clean as it was), maintain it and put it back in stock. Difficult to do all this in less than 10 minutes per object, with a cost of 9€ VAT included, taking into account the infrastructures (hangar…).

But then, we should rent everything for at least 9€?

No, because that would make it unattractive to rent a lot of small objects. However, our goal is to show that, together, we can make better use of resources by pooling them.

Rates

Therefore, in order to make it clear, easy and understandable to everyone, we base ourselves on the public purchase price according to the following grid:

Purchase price Rental for the first 2 days for each additional day
less than 80 € VAT incl. 2 € 0.5 €
between 81 and 150 € 5 € 1 €
more than 151 € 9 € 2 €

To the rental price, the price of delivery is added: 7 € in Usi-relais, whatever the number of items booked on the same day. It is free of charge if you pick up your order yourself at our depot in Anderlecht.

Not convinced? Tell us why!

Convinced? Rent

Want to support us? Rent for at least 9 € per rental, and do not hesitate to sell us objects (in good condition) that will enlarge the catalogue.

Want to support us even more ? You can become a cooperator-rice of this beautiful adventure.

Usitoo comes from the English words “Use it, too!” Use it too, putting the spotlight back on use and sharing over possession.

We’ll be with you soon. 😉 We’re gradually extending the service to all of Belgium. But please reach out to us if you want Usitoo near you! We’ll keep your details in our database and will contact you when the time comes. And if you know of any potential locations for a Usi-handover point, let us know through our form.

Thanks to our exchange system (more informations here), 90% of our items available for borrowing are secondhand. They’re of course checked by us before being added to the catalogue to ensure that they’re in good condition and work as expected.

Of course! You can become a user simply by subscribing to a subscription. The flat rate that you pay is converted into points that allow you to borrow the items that you want. More info here.

Around the corner! Check out our map. We have partnerships with shops, co-working spaces and communal cafes for even more access.
We even give users the opportunity to open one themselves.

No, USI points never die…

They belong to you, so you can offer them to whoever you want, whenever you want. You’re free to create exchanges and offer assistance among the site’s users.

The idea is that you can sell some items to refill your account.

No. Unfortunately, that’s not possible so please be reasonable! 🙂

In no way can points be reimbursed in Euros. The only alternative is to transfer them to another Usitoo user.

No. Points only have value on the Usitoo site and only for borrowing items.

Usitoo is one step ahead of you: for these kinds of items, you can come pick them up at our main hand-off point at 102, rue de Birmingham in Anderlecht on the day and at the time of your choosing. At the same time, we’re not miracle workers, so home delivery is a paid service. Contact us if you’d like to arrange a specific delivery.

It’s asked that you return items in the same state in which you received them. So, yes, clean. :-).

You can cancel an in-progress order up to one week prior to receiving it by going to “My Account” and then “Reservations.” Once this period of time has passed, we can no longer guarantee the cancellation of your order for logistical reasons.

You won’t be able to order online if you want same-day delivery to a Usi-handover point.
But if you come to our main hand-off point at 102, rue de Birmingham in Anderlecht, you can pick-up your items directly (Monday to Friday, 9-6pm and on Saturdays by appointment only). If you order an item with next-day delivery to a Usi-handover point, we suggest you do so before 3pm. Otherwise, we’re not able to guarantee that you’ll get your delivery on time.

Donate them to us (if you’re feeling generous) or resell them (if you want to become a Usitoo member). In the latter case, we’ll buy them from you in Usi points for up to 70% of their market value via this link.

By filling out the form at this link. If you have fewer than 10 items, feel free to bring them to our warehouse in Anderlecht at 102, rue de Birmingham (which will give you the chance to meet us and grab a cub of coffee 🙂 ). If you’re in spring cleaning mode and want to give us more than 10 items, we’ll come pick them up. Get your neighbors to join in and sell all your items together!

Sure, no problem! But the person who created the account is responsible for the actions of their friends/neighbors/colleagues.

No. While we’re grateful for your contribution to our co-operative, legal reasons require you to subscribe (once) to a special 20-Euro prepaid card to use your points.

Privacy Statement

Usitoo scrl processes personal information in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please write at gdpr@usitoo.be.

Purposes of the processing

[Usitoo scrl collects and processes customers’ personal data for customer and order management (customer administration, order/delivery follow-up, invoicing, profiling, sending of marketing and personalised advertising).

Legal foundation for the processing

Personal data is processed based on Article 6.1. (a) consent, or (b) (required for the implementation of an agreement of the General Data Protection Act.

Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw the given consent.

Transfer to third parties

If required to achieve the set purposes, the customers’ personal data will be shared with other companies within the European Economic Area, which are linked directly or indirectly with Usitoo scrl or with any other partner of Usitoo scrl.

Usitoo scrl guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.

Retention period

Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data

The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions.

Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company.

In order to exercise the aforementioned rights, the customer is requested to:

  • Adjust the settings of their customer account; and/or
  • Send an e-mail the following address: [to be completed].

Direct marketing

The customer is entitled to object free of charge to the processing of any processing of their personal data aimed at direct marketing.

Complaint

The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels – commission@privacycommission.be).